COSM’ÉTHIQUE
Frequently asked questions
All the answers you need to fully enjoy your Cosm’Éthique experience.
Help categories
Choose your topic, find the right answer.
Delivery times, fees and tracking.
Delivery
When is my order shipped?
Orders are prepared within 24 to 48 business hours, then handed to the carrier.
Is delivery free?
Delivery is free from €40 purchase in mainland France.
How can I track my delivery?
The tracking link is available in your customer account as soon as the order ships.
Order confirmation, changes and history.
Order
Can I change an order?
Contact us quickly after confirmation so we can check what is possible.
How can I track my order?
Tracking is available in your customer account once the order has shipped.
Where can I find my invoice?
Documents related to your orders are available from your customer account.
Payment methods and security.
Payment
Is payment secure?
Yes, payments are protected by SSL encryption and recognised payment solutions.
Can I pay in instalments?
Split payment options may be offered depending on the amount and eligibility.
Which payment methods are accepted?
The site displays available solutions directly during checkout.
Login, data and personal area.
Customer account
Do I need to create an account?
An account makes it easier to find your orders, recommendations and information.
Is my data protected?
We process your data carefully and only for necessary purposes.
Can I edit my information?
Your personal information can be updated from the dedicated section of your customer account.
Advice, formulas and skin types.
Products
Are the products suitable for sensitive skin?
Each product page states recommended skin types and usage advice.
Are the products tested on animals?
No, Cosm’Éthique follows a cruelty-free approach.
How do I choose my routine?
The beauty diagnostic guides you toward the products best suited to your needs.
Personalised routine and recommendations.
Diagnostic
Is the diagnostic free?
Yes, it provides an indicative routine in under a minute.
Can I restart the diagnostic?
Yes, you can restart it at any time to adjust your routine.
Are the recommendations personalised?
Suggested products depend on the answers given during the diagnostic.
Open a Cosm’Éthique store.
Franchise
How can I become a franchisee?
The Become a franchisee page presents the concept and request form.
What profiles are you looking for?
Profiles interested in natural beauty, premium retail and customer advice.
Can I suggest my city?
Yes, the form lets you indicate the desired city for your project.
Return conditions and deadlines.
Returns
Can I return a product?
Return conditions are detailed in the site terms of sale.
What is the return period?
The stated return period is 30 days according to applicable conditions.
How do I request a return?
Contact our team with your order number to be assisted.
Most viewed
The answers our customers view most often.
Free delivery
Delivery is free from €40 purchase in mainland France.
Beauty diagnostic
The diagnostic helps you build a suitable routine in under a minute.
Secure payment
Your data is protected and encrypted through SSL.
Sensitive skin
Product pages specify advice suited to delicate skin.
Need help?
Can’t find your answer?
Our team helps you choose products, track an order or prepare a franchise project.